IST Yellow
smooth     

VPS Hosting    Blade Servers/Rack Units/Storage    VPS Help        

Customers are strongly encouraged to use the shared VPS environment instead of dedicated equipment.



Contact Info:

Please generate a quote and forward to the following when you are ready to order or if you have additional questions:

Rack units for Colocated Servers:

If you need rack space for customer provided equipment, first contact the IST Data Center team: dc-ticket@berkeley.edu. The IST Data center team can help you coordinate additional storage from the IST Storage team. For data center rackspace hosting, please complete the colo questionnaire.

Blades:

If you need a self-managed blade(s) and possibly attached storage, please use win-ticket@berkeley.edu. Existing blade customers should use this address as well for storage requests.

If you need a IST managed blade with a Windows SLA, please use win-ticket@berkeley.edu. If you need a IST managed blade with a Unix SLA, please use unix-tickets@berkeley.edu.

Storage:

If you have general storage questions or a request for additional storage for Self-Managed blades or colo equipment with IST storage, contact the storage team directly, storage-ticket@berkeley.edu. Storage for IST managed servers will be coordinated by the IST Unix or Windows team for you so direct requests through the IST Unix or Windows teams queues.
Estimator and Billing Help:

For questions about using this estimator, or how to coordinate multiple components, please contact is-platform-help@lists.berkeley.edu

IST Services are often a combination of support from multiple internal IST units such as virtual, storage, database, and data center operations units. A web application for example might include a database package and a web hosting package, and blade rental might include the blade charge and attached SAN storage, all of which will appear as single or multiple line items on your billing statements depending on the service and selected options.

For assistance with billing please see Help with Project & Flex Fields for guidelines.


Copyright © 2014 The Regents of the University of California. All rights reserved.